This policy explains when and how you can get a refund for a Caliradi plan or deliverable. It applies to purchases made at selfserve.caliradi.ai, regardless of how you paid.
1. Plans (monthly access)
14-day money-back guarantee (first purchase). If you're not satisfied with your first plan payment, email us within 14 days of that payment for a full refund — provided you have not already received a completed custom deliverable (website, brochure, video, or lead list) under that billing period.
Renewals. How a plan renews depends on how you paid. Subscriptions renew automatically — every month, or every year on yearly billing — until you cancel; you can cancel anytime from your dashboard, and cancellation takes effect at the end of the period you have already paid for, with no further charges. One-time payments never auto-charge: each month is a separate payment that you choose to make (we email you before your month ends), and stopping is as simple as not renewing. Either way, a renewal payment is non-refundable once its new period starts, and you keep access until the end of any period you have paid for.
Unused quota. Deliverable quotas reset each billing period and do not carry over; unused quota is not separately refundable.
2. Deliverables
If a deliverable we produced is materially defective or does not match the brief you submitted, tell us within 7 days of delivery. We will first redo it at no charge. If we cannot deliver an acceptable result, we will refund the fair value of that deliverable.
Deliverables that have already been delivered and accepted (downloaded and used) are generally non-refundable except under the defect terms above.
3. How to request a refund
Email hello@caliradi.ai from the address on your account, with your order number and the reason. We aim to respond within 1 business day.
Card (Stripe): approved refunds return to your original card, typically within 5–10 business days.
Other payment methods: approved refunds are returned via the original payment channel, typically within 3–7 business days.
4. Chargebacks
Please contact us before opening a card dispute — we can almost always resolve refund questions faster directly.
5. Changes
We may update this policy; the "last updated" date reflects the current version. Material changes will be posted on this page.